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13bet FAQ — all your questions answered here

From opening an account to making a withdrawal — find answers to any question right here. If you still can't find what you need, reach out to support.

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Account 7 Deposit 6 Withdrawal 5 Games 6 Bonus 5 Security 5 App 4 Responsible Gaming 4
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Account (7 questions)

To register on 13bet, you'll need: an active mobile number, an email address, your full name and date of birth, and you must be at least 18 years old. Registration is completely free and takes just 3 minutes. Identity verification via national ID may be required at the time of withdrawal.
Get started now: Go to the Registration page

No. Each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited. If you have an issue with an existing account, contact Support.

Click "Forgot Password?" on the login page. Enter your registered mobile number or email and you'll receive a reset code within 2-3 minutes. Use it to create a new password. If you run into any issues, contact Support.
Keep your new password strong — at least 8 characters, including numbers and symbols.

Entering the wrong password several times in a row will temporarily lock your account. Wait 30 minutes and it will unlock automatically. For a faster fix, reach out to Live Chat Support directly.

You can use all core gaming features without verifying your email. However, email verification is required for certain security features such as password recovery and notifications. Simply click the verification link sent to your email after registration.

For security reasons, your name and mobile number cannot be changed directly. If you need to update them, contact the Support team with the required verification documents and they will assist you through the proper process.

To close your account, contact the support team. Make sure to withdraw any remaining balance before closing. For a long-term break, we recommend using the self-exclusion option instead of permanently closing your account.

Deposit (6 questions)

13bet supports multiple deposit methods including mobile banking, bank transfer, and electronic wallets. To view all currently available options Deposit page Visit.

Minimum deposit amounts may vary by payment method. To check the latest limits On the deposit page Go there — full details on each method are available.

Mobile banking deposits are usually instant or processed within a few minutes. Bank transfers may take a little longer — typically 15-30 minutes. If it exceeds the expected time, contact Support with your transaction ID.

13bet does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transaction charges — this is governed by their individual policies. Contact your payment provider for details.

Wait a few minutes first — small delays can happen. If it still hasn't come through, grab your transaction reference number or a screenshot and contact Support. Most issues are resolved within 2-4 hours.

When you make your first deposit on a new account, the welcome bonus is added automatically. For bonus amount and terms, Terms and Conditions View it. If you don't receive the bonus, contact Support.

Withdrawal (5 questions)

Withdrawals are typically processed within 1–24 hours. Mobile banking withdrawals tend to be faster. First-time withdrawals may require KYC verification, which can take a little longer.

KYC (Know Your Customer) verification is a standard requirement under international online gaming regulations. It helps prevent fraud and illegal activity while keeping your funds secure. Typically, a photo of your national ID and proof of address are required.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, or mismatched information. The reason will be stated in the email or support notification. The support team can help you resolve the issue.

Withdrawal limits vary by method and account level. To see the latest updated limits Deposit page Check it out or ask Support.

Yes, you can make multiple withdrawals within your daily limit. Just wait for the previous request to be processed before submitting a new one.

Games (6 questions)

13bet offers: Live Casino (roulette, blackjack, and baccarat with live dealers), hundreds of slots, bingo, and much more. To browse all games In the game lobby Go.

All games on 13bet are sourced from internationally recognized providers and verified by independent auditors. Every game uses an RNG (Random Number Generator), ensuring results are completely random and unbiased.

Any bets placed before a disconnection are saved in the system. Once you reconnect and log back in, you can view ongoing games or results. If you notice any discrepancy, contact Support.

Live Casino games typically have their own in-game chat in English. However, you can always chat in Bengali through 13bet's main Support chat. Live Casino Go to the page to learn more.

RTP stands for "Return to Player" — it's the percentage of total bets a game returns to players over time. For example, a 96% RTP means an average return of 96 BDT for every 100 BDT wagered. RTP information for each slot game can be found within the game itself.

In Bingo, you purchase a number card. Numbers are drawn at random — if your card matches the required pattern, you win. Each game has its own rules and prizes. On the Bingo page View details.

Bonuses & Promotions (5 questions)

A wagering requirement is the number of times you must bet your bonus before cashing it out. For example, a 30x wagering requirement means you need to wager 30 times the bonus amount. For current terms and conditions Terms and Conditions View it.

The games eligible for a bonus depend on the bonus type. Some bonuses are for slots only, while others work across all games. Full details are shown on screen when the bonus is activated — read them carefully.

Yes, in many cases you can cancel a bonus — but any winnings made using that bonus will also be cancelled. Bonuses can be cancelled through your account settings or by contacting the Support team.

Log in daily and check the promotions page — current offers and how to claim them will be listed there. Some bonuses are credited automatically, while others need to be claimed. Regular players also get exclusive loyalty bonuses.

Expired bonuses are generally non-refundable, so use your bonus promptly and keep track of the expiry date. For more details on bonus validity, In the Terms & Conditions Provided.

Security (5 questions)

Yes. 13bet uses 256-bit SSL encryption — the same level of security as international banking systems. Your personal information is never shared with or sold to third parties. To learn more, visit our Privacy Policy Read it.

Go to Account Settings → Security → Two-Factor Authentication to enable 2FA. It can be activated easily via OTP sent to your mobile number. With 2FA enabled, no one can access your account even if they know your password.

13bet will never ask for your password or OTP via email, phone, or message. Only use the official website 13bet.ng. Do not click on suspicious links. Report any suspicious activity to support immediately.
If anyone claiming to be "13bet support" asks for your password, it's a scam.

Change your password immediately and log out of all active sessions. Then contact support — they will investigate the suspicious activity and secure your account if needed.

No. 13bet does not share your personal information with third parties for marketing or commercial purposes. Data is never shared unless required by legal obligation or court order. For details, In the privacy policy View it.

Mobile App (4 questions)

13bet app directly App page Download it directly. The app is available for both Android and iOS. Avoid downloading from third-party sites.

All games and features are available on both platforms. The app also offers push notifications, faster loading, and a smoother overall experience. You can log in on both using the same account, and your balance stays synced.

On Android, enable installation from "Unknown Sources" (Settings → Security). Make sure your device has enough storage. If you still have trouble, contact support — they'll walk you through it step by step.

When a new update is available, you'll get a notification as soon as you open the app — just update from there. Always use the latest version to ensure security and the best performance.

Responsible Gaming (4 questions)

Go to Account Settings → Responsible Gaming → Deposit Limit to set daily, weekly, or monthly limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period. To learn more Responsible Gaming Visit the page.

Self-exclusion means voluntarily closing your account for a set period. You can request through the Support team to have your account deactivated for anywhere between 6 months and 5 years. Login is completely disabled during this period.

The 13bet support team is always ready to help with responsible gaming concerns — judgment-free. Professional mental health guidance is also recommended. To learn more Responsible Gaming View the page.

No. 13bet is strictly for adults aged 18 and above. Age is verified during registration. Any account found to belong to a minor will be suspended immediately.

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Our entire Support team speaks Bengali, so players from Bangladesh get full assistance without any language barrier.

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Find answers to 50+ common questions right here — no need to contact support.

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For complex matters, send us a detailed email. Our team will get back to you with a thorough response promptly.

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