Data Protection

13bet Privacy Policy — how your information is kept safe

We believe your personal data belongs to you. This page explains in full how every piece of information is collected, used, and protected at 13bet.

Updated: December 2026 256-Bit SSL Not Sold to Third Parties

Fully Encrypted

All your data is secured with 256-bit SSL encryption — the same level of protection used by banks.

Not Sold to Third Parties

13bet never sells or rents your personal information to third parties.

Your Control

Contact us at any time to view, correct, or delete your data.

Secure Storage

Data is stored on secure servers and protected against unauthorized access.

Transparent Policy

Every piece of data we collect and the reason we collect it is clearly explained here.

Regular Audits

Our data protection practices are regularly audited by independent organizations.

Last Updated: December 2026 Version: v3.0
Our commitment: 13bet treats your privacy with the utmost respect. The information you share with us is held in the strictest confidence.

1 Introduction

This Privacy Policy explains how 13bet collects, uses, and protects your personal information. By using the 13bet website or mobile app, you are deemed to have agreed to this policy.

We understand that sharing personal information online raises a lot of questions. "Where does my phone number go?" "Are my transaction details secure?" — these are perfectly valid concerns. 13bet aims to answer all of them in this policy.

This policy is not just about meeting legal requirements. We genuinely believe your data is your property — we are simply its custodians.

2 What information we collect

13bet only collects the information necessary to provide its services. We do not ask for anything beyond what is needed.

Information Collected at Registration

  • Full Name & Date of Birth
  • Email address and mobile number
  • Residential Address
  • Identity Verification Document (National ID / Passport)

Information Automatically Collected During Use

  • IP address and browser information
  • Login time & device information
  • Gaming activity logs
  • Transaction History
Data Type Reason for Collection Mandatory?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Email / Phone Account communications and security Yes
Payment Information Transaction Processing Yes (on deposit)
IP address Security & Fraud Prevention Automatic
Gaming logs Responsible Gaming Monitoring Automatic

3 How your information is used

13bet uses your information only for its intended purpose. Your data is never used for anything beyond what it was collected for.

  • To create and manage your account
  • To provide and improve gaming services
  • To process deposits and withdrawals
  • To Verify Identity & Prevent Fraud
  • To provide customer support
  • To send relevant bonuses & offers (where permission has been granted)
  • To comply with legal obligations
  • To Ensure Responsible Gaming
You can opt out of marketing emails or notifications at any time. Do so through your account settings or by contacting support.

4 Data retention and duration

13bet stores your data on secure servers. How long it is retained depends on the type of data and applicable legal requirements.

  • Active account data: retained for the duration the account remains active
  • Transaction records: 5–7 years as required by law
  • KYC documents: minimum 5 years after account closure
  • Gaming logs: up to 3 years

Even after account closure, some data must be kept for a set period due to legal obligations. However, that data is not used for any active services.

5 Data sharing policy

13bet never sells or rents your personal information to third parties. In certain limited circumstances, a restricted set of data may need to be shared.

When information may be shared

  • With authorized payment providers for payment processing
  • At the request of a government or regulatory authority under a legal obligation
  • With relevant authorities in investigations involving money laundering or fraud
  • With technology partners required for platform operations (under NDA)
Only the minimum necessary data is shared in all cases. Any partner found in breach of their agreement will face immediate action.

6 Cookie Policy

Cookies are used on the 13bet website and app. Cookies are small files stored in your browser that help the platform run smoothly.

The cookies we use

  • Essential Cookies: For login sessions & security — these cannot be disabled
  • Performance Cookies: To monitor platform speed & performance
  • Preference Cookies: To remember your language preferences and settings
  • Analytics Cookies: Anonymous usage data for platform improvement

Most browsers have an option to disable cookies. However, doing so may prevent certain features of the platform from working properly.

7 Security Measures

13bet applies industry-leading technology to protect your data. Security is not just a feature — it is the foundation of everything we do.

  • 256-Bit TLS/SSL Encryption — Across All Communications
  • Two-Factor Authentication (2FA) Support
  • Immediate alerts for suspicious login activity
  • Regular Penetration Testing
  • Firewall & DDoS Protection
  • Restricted staff data access (Need-to-Know basis)
  • Regular security audits by independent organizations
Warning: 13bet will never ask for your password or OTP via email or phone. Any such request is a scam — contact our support team immediately.

8 Your Rights

As a 13bet user, you have full control over your own data. You can exercise any of the rights below at any time.

Right to access your data

Contact support if you would like to know what information we hold about you.

Right to rectification

Contact support to correct any inaccurate information.

Right to erasure

Data can be deleted where there is no legal obligation to retain it.

Right to Restrict Processing

You may object to the use of your data for specific purposes.

Data portability

You can request a copy of your data to download.

Marketing Opt-Out

Use your account settings to unsubscribe from promotional communications.

9 Child Protection

13bet strictly prohibits the use of its services by anyone under 18. We do not knowingly collect personal information from minors.

  • Age is verified at the time of registration
  • Government-issued ID may be requested if there is any doubt
  • If a minor's information is found, the account will be terminated immediately.
  • All associated data will be securely deleted

10 Policy Changes

13bet may update this Privacy Policy at any time. For significant changes, you will be notified by email or through a platform notification.

  • The date of any change will always be noted at the top of the page
  • Continued use of the platform after changes are made will be considered acceptance of the updated policy
  • Previous versions of the policy are available upon request

11 Contact

If you have any questions about this Privacy Policy or a request regarding your data, please get in touch with us.

Privacy-related matters: [email protected]
General Support: [email protected]
We typically respond within 48 hours.

Our support team is available to help you through any issue in a clear and straightforward way.

Privacy FAQ

Yes, completely secure. All payment transactions on 13bet are protected with 256-bit SSL encryption. We do not directly store your full payment card or mobile banking details — we use payment provider systems that comply with the highest security standards in the payment industry.

No, 13bet does not sell or share your information with any external advertisers. 13bet may use your email or phone number for its own promotional communications (such as notifying you of bonus offers), but you can opt out of these at any time.

Yes. You have the right to know what information 13bet holds about you. Send a request to [email protected] or via the support chat. Once your identity is verified, the information is typically provided within 30 business days.

When you close your account, most of your data is deleted. However, certain information (such as transaction records) must be retained for a specified period due to legal obligations. Once that period ends, it is deleted as well.

Play Safe, Win with Confidence

Your data is protected, your privacy is respected. Play with confidence at 13bet.

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