Responsible Gaming

13betPlay responsibly at โ€” know your limits, stay in control

Gaming is for entertainment โ€” not stress. 13bet is committed to helping you play safely and responsibly.

Responsible Gaming Tools 24/7 Support 18+ Only Take control yourself

13bet's Responsible Gaming Commitment

At 13bet, we believe online gaming is a form of entertainment โ€” not a solution to life's problems. Our highest priority is ensuring every player enjoys the experience safely, responsibly, and within their means.

We've developed dedicated tools, educational resources, and support services to ensure gaming never becomes a problem. Your wellbeing matters to us more than any business interest.

Responsible Gaming Tools

Our dedicated features to help you stay in control of your gaming experience

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Play within your budget.

Gaming Time Limit

Set a daily time limit for your play. Once the limit is reached, your session will end automatically.

Gaming Break

Take a temporary break of anywhere from 24 hours to 6 weeks. You won't be able to log in during this period.

Self-Exclusion

Temporarily close your account for anywhere from 6 months to 5 years for a long-term break.

Loss Limit

The game will automatically stop once you hit a set loss amount โ€” protect yourself from bigger losses.

Help Center

Concerned about your gaming? Our trained support team is with you 24/7.

How to use the tools

Learn more about each responsible gaming tool

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Deposit Limit

You can set a maximum daily, weekly, or monthly deposit limit based on your own budget. Once a limit is in place, no further deposits beyond that amount will be permitted for that period.

How to set it up: Account Settings โ†’ Responsible Gaming โ†’ Deposit Limit โ†’ choose your amount and time period. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
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Session Time Limit

Set a time limit for each gaming session. When the limit is reached, you'll see a notification and the session will end automatically.

How to set it up: Account Settings โ†’ Responsible Gaming โ†’ Session Time Limit โ†’ choose hours/minutes. Changes take effect immediately.
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Gaming Break (Cooling-Off)

When you feel like you need a break โ€” take one. You can choose a break of 24 hours, 7 days, 30 days, or 42 days.

How to activate: Account Settings โ†’ Responsible Gaming โ†’ Take a Break โ†’ choose the duration. Login will be completely disabled for the entire break period.
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Self-Exclusion

If you need a longer break from gaming, use self-exclusion to lock your account for anywhere between 6 months and 5 years.

How to apply: Request it directly via the support chat. Your account cannot be reactivated while a self-exclusion is active.

What are the signs of a gambling problem?

Online gaming is a fun pastime for most people. However, for some it can spiral out of control. If you notice any of the warning signs below, it may be time to seek help.

Remember, problem gambling is not a sign of weakness โ€” it's a health issue, and help is available. Reaching out takes courage.

Keep in mind: If you notice these signs in yourself or someone close to you, reach out to our support team โ€” you'll find help, not judgment.

Chasing losses by playing repeatedly to win back money โ€” Spending beyond your budget because you feel "this next bet will do it."

Hiding your gaming from family or friends โ€” Keeping secret how long or how much you're playing.

Unable to stop gambling despite trying โ€” Repeatedly failing to cut back on gaming despite trying.

Using money set aside for essential expenses on gaming โ€” Spending money meant for rent, food, or medicine on gaming.

Feeling restless or irritable when unable to game โ€” Feeling anxious or restless when you can't play.

Neglecting work, family, and relationships โ€” Neglecting everyday responsibilities because of gaming.

Self-assessment

Ask yourself these questions โ€” and answer honestly

1. Have you gone over your budget while gaming in the past month?

Yes โ€” a warning sign No โ€” good

2. Is gaming affecting your sleep, work, or time with family?

Yes โ€” pay attention No โ€” that's normal

3. When you lose, do you keep betting because you feel like you're due a win?

Yes โ€” a dangerous habit No โ€” that's fine

4. Have family or friends expressed concern about your gaming?

Yes โ€” listen to them No โ€” stay aware
What do your results say?

If you answered "Yes" to one or more questions, please take it seriously. Reach out to our support team โ€” they're here to help, not to judge.

10 Tips for Healthy Gaming Habits

1
Play for fun only

Don't think of gaming as a source of income โ€” it's entertainment. This mindset is the foundation of healthy gaming.

2
Set a budget first

Set a monthly gaming budget in advance and stick to it.

3
Respect your time limits

Set a daily limit on how long you play. Use a timer or session limit to stay on track.

4
Never play under the influence of drugs or alcohol

It's hard to make good decisions when your mind isn't clear. Gaming in this state can be risky.

5
Losses happen โ€” accept it

Losing in gaming is normal. Chasing losses by placing bigger bets is the biggest mistake you can make.

6
Take regular breaks

Avoid playing for long stretches without stopping. Take at least a 10โ€“15 minute break every hour.

7
Keep up other hobbies

Gaming shouldn't be your only hobby. Make time for other interests and social activities.

8
Never gamble with borrowed money

Borrowing money to gamble is the start of a dangerous cycle.

9
Be open with your loved ones

Don't hide your gaming from the people close to you โ€” being open about it is the healthiest approach.

10
Don't hesitate to ask for help

If you're having trouble, contact our support team โ€” you'll get help, not judgment.

Why responsible gaming matters

Online gaming is growing fast in Bangladesh. Millions of people play slots, Live Casino, or bingo on their phones or computers every day. For most, it's simply fun โ€” a way to unwind after a long day. But for some, gaming can become a problem.

13bet takes this seriously. We're more than just a gaming platform โ€” we feel a genuine responsibility for the wellbeing of every player. That's why we've built responsible gaming tools that actually work.

Strictly prohibited for anyone under 18

13bet is for adults only. Any account found to belong to someone under 18 will be suspended immediately. If you suspect a minor in your household is accessing a gaming platform, please contact us right away.

Family Protection: Use parental control software on your devices and keep your account login details away from others.

Where to get help

Problem gambling is a recognized health condition. Seeking professional help isn't something to be ashamed of โ€” it takes courage. Beyond 13bet's support team, consulting a mental health professional is also strongly encouraged.

13bet Support: Our live chat offers 24/7 support. Feel free to share any concerns โ€” we're always ready to help.

Gaming vs. investing โ€” understanding the difference

Online gaming is never a reliable source of income or investment. The golden rule of responsible gaming: only bet what you can afford to lose without it affecting your life.

Responsible Gaming FAQ

No. During self-exclusion your account will be completely inactive, and any attempt to open a new account will be blocked. Even after the exclusion period ends, a review process must be completed before your account can be reactivated.

Lowering your deposit limit takes effect immediately. However, increasing your limit is subject to a 24-hour waiting period. This policy protects you from making impulsive deposit decisions in the heat of the moment.

Start with a calm, non-judgmental conversation. Let them know you're there to help. If they use 13bet, contact our support team โ€” we can apply restrictions to the account (subject to identity verification). Professional mental health support may also be worth considering.

Yes. Your account balance is completely safe during a gaming break or self-exclusion. There's no need to withdraw before taking a break โ€” your funds will be exactly as you left them when you return.

13bet's system automatically monitors for unusual gaming patterns โ€” such as sudden large deposits, extended continuous play, or repeated deposits following significant losses. When such patterns are detected, our team proactively reaches out and recommends limits where necessary.

Play with enjoyment โ€” play within your limits

Join 13bet for a safe and responsible gaming environment. We're here for you every step of the way.

18+ Only  |  Safe Gaming  |  24/7 Support

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